FAQ's
1. How can I contact you?
"Feel free to reach out to us via email at hello@theskinsguys.com. We aim to respond to all inquiries as quickly as possible, typically within 24 hours."
2. Where are your products shipped from?
"Our products are shipped from different locations based on the supplier. We partner with reputable suppliers to provide high-quality products and efficient delivery."
3. Can I get a refund on my products?
"We offer a 30-day return policy. If you're not fully satisfied with your purchase, you can return it within 30 days of receiving the item. Please review our refund policy for more details."
4. How long does shipping take?
"Shipping times may vary based on product availability and destination. On average, orders arrive within 7-14 business days, though delays can occur due to factors beyond our control."
5. Do you offer international shipping?
"We offer international shipping to most countries. Restrictions may apply based on the destination. You can check availability at checkout."
6. What payment methods do you accept?
"We accept major credit cards such as Visa, Mastercard, American Express, and Discover, as well as payments through PayPal."
7. Can I track my order?
"Once your order is shipped, you will receive a tracking number via email. You can use this to track your order's progress on our website or the shipping carrier's website."
8. What if I receive a damaged or defective product?
"If you receive a damaged or defective product, please contact us at hello@theskinsguys.com. We will assess the issue and resolve it by offering either a replacement or a refund."
9. Can I cancel or change my order?
"Once an order is placed, it cannot be canceled or changed. Orders are processed quickly to ensure timely delivery."
10. Do you offer wholesale or bulk discounts?
"We offer wholesale and bulk pricing for larger orders. Please contact us at hello@theskinsguys.com for more details."
11. What if I have any technical questions?
"If you have questions or need assistance with technical products, feel free to contact us via email at hello@theskinsguys.com. Our team is available to help with your inquiries."